Airport Facilities

Airport washrooms in all public areas inside the terminal are equipped with fold-down changing tables. There is also a parental room after security, opposite Gate 4, that is equipped for feeding and changing children.  

If you need to pick up any last-minute essentials or items to keep your children entertained while you’re at the airport, a range of shops are available throughout the terminal. You can find everything from snacks and travel accessories to books, toys, and holiday necessities. For the full list of airport outlets, click here.

Security and Pushchairs

Families can make use of a dedicated security lane, designed to help parents move through security checks more comfortably and efficiently. Simply follow the signage to locate the family lane when you arrive at the central security screening area.

If you wish to keep your buggy or pushchair with you until boarding, please check with your airline before travelling. In most cases, foldable buggies can be used until you reach the gate, where a member of staff will label them and ensure they are placed safely in the aircraft hold. Non-folding pushchairs generally need to be handed in at check-in. Airline policies may vary, so we recommend checking directly with your carrier. Airline contact details my be found here.

Baby food and milk are allowed through security, though these may be subject to additional screening. Please notify our security staff when you reach the checkpoint.

Travel Documents

Every child, regardless of age, must have their own passport or form of identification to travel. For information about obtaining a passport in Malta, click here.

If you are travelling with a child who is not your own, or if you and the child have different surnames, you may be asked to provide evidence of your relationship. To help ensure smooth travel, you may wish to carry:

• A birth or adoption certificate
• Marriage or divorce certificates if you are the parent but have a different surname
• A letter from the child’s parent or guardian granting permission for the child to travel with you, including their contact details

Unaccompanied Minors

Some airlines offer services that allow children to travel unaccompanied. These services must be booked directly with the airline. Contact details for all airlines operating to and from our airport can be found here ›.

Additional Support

We understand that travelling through an airport can be overwhelming for some children. If your child has an invisible disability, our Journey Facilitation Programme can help make the experience calmer and more comfortable. Find out more about the programme here.

Malta International Airport’s thirty-third Annual General Meeting, held earlier today, highlighted a landmark year for the company, defined by record passenger traffic, all-time high earnings, and the completion of several transformational projects.

The company’s unprecedented traffic results featured prominently in both the welcome address delivered by Chairman Nikolaus Gretzmacher and the in-depth review of 2024 presented by Chief Executive Officer Alan Borg.

Mr Borg explained that the 8.96 million passengers handled by the airport in 2024 were spread more evenly across the year in line with strategic efforts to address seasonality. Emerging as the fastest-growing month of the year, March saw more than 600,000 passengers for the first time – highlighting Malta’s growing appeal in the off-peak months.

The 14.8% growth rate in passenger traffic was mirrored by an increase of 15% in net profit, which reached €46.3 million, making 2024 the company’s most profitable year to date.

Over €24 million were returned to shareholders through the highest dividend pay-out on record. During the Annual General Meeting, shareholders voted in favour of a proposed share buy-back programme, which will come into effect on 1^st June 2025, further enhancing shareholder value.

Reinvestment in the airport remained a top priority in 2024. Despite busier operations, the company successfully realised a capital expenditure programme of €68.4 million, which has notably improved several aspects of the airport journey, including the arrival, the Baggage Reclaim Hall, and the security screening process.

Additionally, the first phase of the mammoth Apron 8 project was concluded within the established timeframes, with four aircraft parking stands coming into operation in 2024. With the second set of four parking stands expected to be inaugurated this week, the airport will be better poised to handle mixed-fleet operations during the upcoming peak summer months.

Sustainability-related projects remained high on the agenda alongside operational investments, with the replacement of heating, ventilation and air-conditioning (HVAC) units and works on the company’s fifth photovoltaic farm continuing in earnest during 2024. An environmental milestone the company expects to reach later this year is becoming carbon neutral for emissions under its control.

The completion of several large-scale projects between 2024 and 2025 will allow the focus to shift to the Eastward Expansion, which is at the core of a €345 million investment plan for the next five years. Preparatory works for this ambitious project, which is set to herald a new era for Malta International Airport through increased capacity and a reimagined guest experience, are well underway, with the company expecting to announce the commencement date soon.

A team of almost 500 employees­ —the largest in the airport’s history —was credited by Mr Borg as the driving force behind the company’s various successes during 2024 as well as future ambitions.

The ranking is based on direct feedback gathered from departing passengers at the end of the airport journey through the globally recognised Airport Service Quality survey programme, which evaluates 367 airports across 95 countries.

“Welcoming nearly 9 million passengers in a single year was an unprecedented milestone for our airport, and achieving this while maintaining exceptional service quality is a testament to our team’s commitment to service excellence,” said Malta International Airport’s Chief Executive Officer, Alan Borg, while expressing his gratitude to all airport employees for their efforts in ensuring that all passengers enjoy the best possible first and last impression of Malta.

“Even amid record traffic and major infrastructure upgrades, the team remained steadfast in delivering a seamless and enjoyable airport experience to our guests. I am incredibly proud to see Malta International Airport once again ranked among Europe’s best, and earning continued trust from our passengers.”

An overall satisfaction score of 4.39 out of 5 secured Malta International Airport’s place among the top 8 of 119 participating airports across Europe. In fact, the airport received above-average ratings across the majority of the 34 key performance indicators assessed throughout the year. These indicators, which include terminal ambiance, cleanliness, staff courtesy, and ease of wayfinding, reflect the core elements that contribute to a smooth and enjoyable journey.

February Traffic Results

Malta International Airport also announced its traffic results for February today. A total of 560,553 passengers travelled through the airport last month, leading the company to post growth of 18.2 per cent over the same month in 2024. This result was observed in line with a 22.8 per cent increase in aircraft movements and a 21.1 per cent increase in seat capacity. Seat load factor for the month stood at 80.5 per cent.

The airport’s top drivers of passenger traffic remained unchanged from the previous month, with the Italy leading the way with a market share of 19.2 per cent, followed by the United Kingdom (18.3 per cent), Poland (11.4 per cent), Germany (7.1 per cent) and Spain (6.2 per cent).

Published on: 10.03.25

“This achievement reflects commendably on our airport, particularly in light of the record passenger volumes handled last year. Simultaneously, we were operating under intense pressure as we set the ball rolling on a host of infrastructural projects, which are set to increase capacity and improve the guest experience at Malta International Airport over the longer term,” said Chief Executive Officer Alan Borg.

Mr. Borg went on to thank the entire airport team for rising above the operational challenges posed by these ongoing works, and for going the extra mile to provide a seamless airport experience to all travelling guests while the airport journey underwent significant changes.

These efforts led Malta International Airport to receive a strong vote of confidence from travelling guests, scoring above average ratings across the majority of the 34 key performance indicators. The indicators evaluated throughout 2023 ranged from the ambiance and cleanliness inside the terminal, to staff courtesy and ease of wayfinding.

This global programme serves as a benchmark for measuring passenger satisfaction among nearly 400 airports across 95 countries, with the feedback being received through the Airport Service Quality survey which is completed by travelling guests prior to boarding.

Published on 11.03.2024

Malta International Airport was represented by the company’s Chief Executive Officer Alan Borg, Chief Financial Officer Karl Dandler and Tina Lombardi, who heads the Human Resources department. Ms Lombardi described the agreement as one that provides for a holistic package which, on the one hand, is attuned to employee feedback and present-day challenges and, on the other, seeks to safeguard the interests of the company.

“We are pleased that, through this agreement, we are offering our people financial stability for the next five years at a time when uncertainty still looms large. We are confident that the package we have negotiated, which balances monetary and non-monetary benefits, will help us retain valuable institutional knowledge and attract top talent as our team gears up for an exciting future,” said Tina Lombardi, whilst thanking all the parties involved in the negotiations.

Excluding any cost-of-living adjustments, employees will benefit from annual increments to the basic salary amounting to 9.06 per cent by 2027. Additionally, the agreement provides for a revised retirement benefit for each year of service with Malta International Airport in appreciation of employee loyalty. The agreement has also introduced a fourth bonus that is attached to the company’s environmental sustainability performance, in a bid to encourage employees to contribute to Malta International Airport’s efforts to run a more sustainable operation.

New special leave categories, including carers’ leave and pet bereavement leave, have been introduced with the aim of helping employees cope with situations that bring added pressures or emotional distress. An additional two days of paternity leave have also been added to the 10 days stipulated by the Maltese law, while maternity leave continues to be offered in line with the local legislation.

Published on: 03.02.23

This notice applies where we are acting as a data controller with respect to your personal data as a user of our website.

We at Malta International Airport p.l.c. are committed to protecting our website visitors’ privacy and we will not collect any personal information about you as a visitor unless you provide it voluntarily. We consider that we have a legal duty to respect and protect any personal information you provide to us and we will abide by such duty. We take all safeguards necessary to prevent unauthorised access and we do not pass on your details collected from you as a visitor, to any third party, other than as provided in this notice.

Any personal information you communicate to us is kept within our own records in accordance with the relevant data protection and privacy laws to which the Parties are subject including but not limited to the Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Act, Chapter 440 of the Laws of Malta and subsidiary legislation thereto, as may be amended from time to time.

The Data Controller

Malta International Airport p.l.c., a company registered under the laws of Malta with registration number C12663 and having its registered address at Malta International Airport, Luqa, LQA 4000, Malta, is the data controller and responsible for your personal data (hereinafter referred to as the “Company” “we”, “us” or “our”).

We have appointed a Data Protection Officer (hereinafter referred to as the “DPO”) who is responsible for overseeing questions in relation to this notice. If you have any questions about this notice, including concerns about your personal data or our data collection practices, please contact our DPO via e-mail at dataprotection@maltairport.com or via telephone on (+356) 2369 6268 during office hours.

Cookies

We use cookies when you visit our site. Cookies are pieces of information that a website transfers to your computer’s hard disk or to your browser’s memory. There are four main types of cookies that we use. Here’s how and why we use them:

(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “save flight”.
(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your online experience.
(3) Customer preference cookies – when you are browsing, these cookies will remember your preferences (like your language or location), so we can make your online experience as seamless as possible and more personal to you.
(4) Targeting or advertising cookies – these cookies are used to deliver ads that are relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

Please note that the cookies used by us do not personally identify you but they simply identify your computer or other device.

Most browsers are initially set to accept cookies. However, if you prefer, you can set your browser to block all, or certain, cookies. You can also set your browser to prompt you each time a cookie is offered. If you wish to block cookies, here’s a guide on how to do so for the most common browsers, such as Microsoft Internet Explorer, Google Chrome, or Mozilla Firefox.

Data analytics

If you read or download information from our site, we automatically collect and store the following information:

• The requested web page or download;
• Whether the request was successful or not;
• The date and time when you accessed the site;
• The Internet address of the web site or the domain name of the computer from which you accessed the site;
• The operating system of the machine running your web browser and the type and version of your web browser.

We use the information that we gather in order to evaluate the website’s usage, content, usability and composition. This statistical analysis allows us to better understand our users’ needs and to generally make your internet experience more enjoyable and to provide a value-added service to you as a visitor. In order to do so, we make use of third-party services called Hotjar and Google Analytics.

Hotjar is a technology service that helps us better understand our users’ experience based on cookies (see cookie policy above) and other technologies to collect data on our users’ behaviour and their devices. Hotjar stores this information in a pseudonymised user profile. For further details, please see Hotjar’s privacy policy here.

Google Analytics is a web analytics service that analyses how you use our website based on cookies (see cookie policy above). Google will use this information for the purpose of evaluating your use of our website. Further information about Google’s privacy policy may be obtained from this link.

Be assured that neither Hotjar and Google nor we will ever use this information to identify individual users or to match it with further data on an individual user.

If you do not wish that your user behaviour is analysed, you can opt-out of both services respectively via the following links – Hotjar Opt-Out, Google Analytics Opt-Out.

Personal Data

The terms “personal data” or “personal information” mean any information about an individual for which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We only collect and process personal data that you voluntarily provide us with when you use our website.
As a visitor, we collect certain types of personal information with regards to the following areas:

• Contact or feedback
• Newsletter subscription
• Journey facilitation for persons with autism
• Photography and filming permits

In the following sections we provide you with details on the points mentioned above. In particular, we want you to know what personal information we gather, for which purpose we use it and for how long we keep it.
Please note that will not share any of your personal information gathered through the use of our website with any third-party other than as provided in this notice.

The provision of your personal data is not a statutory or contractual requirement. You are not obliged to provide us any personal data and it is your choice whether to provide us.

Contact or feedback

When you fill a form on our website, such as the “Contact Us” form or the “Lost-and-Found” form, you provide us with personal information such as your name, email address, country and your message. We have a legitimate interest to process any personal data submitted in the form as this information is necessary to process and address your complaint/feedback in the way you expect us to and to respond to your message.

We use a third-party service provider called Zendesk to manage our customer support services (“tickets”) and Zendesk provides us with support statistics to help us improve our services to you. For more information on how Zendesk manages your data please visit their Privacy Policy. Zendesk is a data processor for us and only processes personal information in line with our instructions.

We may also have to disclose your personal data to whoever the complaint is about, including other businesses located at our premises. If you don’t want information identifying you to be disclosed to such third parties, we will try to respect that; however, it may not be possible to handle a complaint or your feedback on an anonymous basis.

Generally, we do not store personal data longer than necessary for the purpose that you provided it for. Tickets including personal data will be destroyed 400 days after the feedback requirement is met. In order to guarantee a high quality service to all our visitors, we reserve the right to retain tickets containing complaints or negative comments for 750 days from its closing. Personal data will only be retained longer if we are required to keep that information due to a statutory obligation imposed on us and/or due to accepted standards, including where processing may be necessary for the establishment, exercise or defence of legal claims.

Newsletter subscription

When you subscribe to one of our newsletters, you provide us with personal information such as your name and email address. We use the personal information submitted in the form only to send you the newsletter you subscribed to.
We use a third-party service provider called Mailchimp to send newsletters to users who subscribe to receive them and Mailchimp provides us with support statistics to help us improve our services to you. For more information on how Mailchimp manages your data please visit their Privacy Policy. Mailchimp is a data processor for us and only processes personal information in line with our instructions.

You will need to provide us with your consent as a legal basis for us to process your personal data to receive the newsletter. Personal data is deleted upon withdrawal of such consent by you, or, at the point where the purpose for holding that data is no longer valid.

Participation in The Airport Feedback Programme

If you choose to participate in The Airport Feedback Programme survey, you will need to provide us with personal information such as your name and surname and email address. We use the personal information submitted here only for the purposes of this survey.

We use a third-party service, Microsoft Forms, to collect feedback from respondents who choose to participate in The Airport Feedback Programme. For more information on how Microsoft manages your data, please refer to their Privacy Policy.

You will need to provide us with your consent as a legal basis for us to process your personal data to participate in The Airport Feedback Programme. Personal data is deleted upon withdrawal of such consent by you, or, at the point where the purpose for holding that data is no longer valid.

Journey facilitation for persons with autism

When you request journey facilitation for a person with autism, you provide us with personal information on the guardian of the person as well as the person itself. The information provided includes your name, address, contact details, identification number, travel details as well as information on your requirements and needs with regards to the service and a medical certificate.  Our legal bases for processing your medical certificate (which is deemed to be a special category of data as defined by applicable laws) are our contractual relationship with you as concluded by our terms and conditions and your explicit consent to the processing of those personal data for your use of the service. We use the personal information submitted in the form only for providing the service you requested.

The personal information you provide will not be kept for longer than necessary and will be deleted one month after the service was provided, unless we are required to keep that information due to a statutory obligation imposed on us and/or due to accepted standards, including where processing may be necessary for the establishment, exercise or defence of legal claims.

Photography and filming permits

When you request permission to film or photograph at Malta International Airport for the purpose of recording footage or taking photos to be used in commercials, TV & film productions, documentaries and media reports, both landside and airside you are required to fill the online form provided. When you complete the form, you provide us with pertinent information in relation to the scope of the project and personal information in order to provide contact and/or producer information. The lawful basis of processing will be for the performance of the services by Us in the online form, and to fulfil any duties and obligations therein.

We also have a legitimate interest to process any personal data provided to facilitate the service, communicate operational and security requirements and exchange the relevant terms and conditions. The personal information you provide will not be kept for longer than necessary. In any case, it shall not be kept for longer than 3 years, unless we are required to keep that information due to a statutory obligation imposed on us and/or due to accepted standards, including where processing may be necessary for the establishment, exercise or defence of legal claims.

If you are a company or other corporate entity and/or you supply to us personal data of third parties such as your employees, affiliates, service providers or any other individuals, you shall be solely responsible to ensure that:

• you bring this notice to the attention of such third parties;
• the provision of such personal data to us fully complies with applicable laws;
• any information notices, approval, consents or other requirements that may be required before the provision of such third party personal data to us shall be collected and fulfilled solely by you.

You hereby fully indemnify us and shall render us completely harmless against all costs, damages or liability of whatsoever nature resulting from any claims or litigation (instituted or threatened) against us as a result of your provision of personal data to us.

Disclosures of your Personal Data

Any of your personal information gathered through the use of our website will only be shared with selected individuals within our Company who have an operational need to retrieve it. We do not share any of your personal information with any third-party other than as provided in this notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may disclose your personal data to third parties to whom disclosure may be required as a result of legal obligations imposed on us.

We or Our processors may transfer your personal data to non-EEA countries. In doing so we shall ensure the lawful processing of your personal data by putting in place the appropriate safeguards in accordance with the applicable privacy laws, and/or any other applicable legislation. These appropriate safeguards include the EU Model Clauses entered into by us and Our processors/controllers; or ensuring that Our data processors located in the United States of America subscribe to the Privacy Shield. MIA shall provide you with a copy of these EU model clauses upon reasonable request which may be submitted on dataprotection@maltairport.com.

Links to other Websites

Our site has a number of links to other local and international organisations and agencies. In some cases, for the benefit of the visitor, it may be required that we link to websites of other organisations after permission is obtained from them respectively. It is important for you to note that upon entering a linked website, you are no longer on our site and you become subject to the privacy notice of the other site.

Your Rights at Law

Your principal rights under the GDPR are the following:

• Access your personal data by making a Data Subject Access Request.
• Rectification, erasure or restriction of processing of your personal data in certain circumstances
• Object to the processing of your information in certain circumstances
• Data portability to other data controllers, where technically feasible

You can access your personal data by filing a Data Subject Access Request Form online or sending it to our Data Protection Officer. Both the online and offline form together with contact details can be accessed via this link.

To exercise other rights, please contact our Data Protection Officer on dataprotection@maltairport.com or via telephone on (+356) 2369 6268.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
If you consider that our processing of your personal information infringes data protection laws, you can contact us on dataprotection@maltairport.com or via our website. You also have a legal right to lodge a complaint with a supervisory authority responsible for data protection. In Malta the supervisory authority is the Information and Data Protection Commissioner.

Data Security

We have in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have an operational need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Changes to this Privacy Notice

We will keep this privacy Notice under regular review. If there are any changes to this notice, we will replace this page with an updated version on the website. At the start of this page, we will tell you when it was last updated.

We suggest that you check on the Notice every time you access our website so as to be aware of any changes which may occur from time to time. We may also notify you of changes to this Notice by email or other means, where such data is available.

Flight Information

Tel: +356 5230 2000 (Each call costs €1)

General Enquiries

Tel: +356 2124 9600

Postal Address

Malta International Airport plc Luqa LQA 4000
Tel: +356 2124 9600

Feedback

If you would like to provide feedback on our services, we kindly direct you to leave your comments by clicking here.

The ‘Autism Friendly Spaces’ quality label was created within a wider programme, which is managed by Prisms, Autism Europe and a number of other entities, with an aim to support organisations in making places and everyday experiences more accessible to persons who are on the spectrum.

Malta International Airport became accredited after having satisfied several criteria, including the designation of employee representatives to undertake training and become the company’s autism ambassadors. Members from Prisms and the Autism Parents Association also visited the airport to assess how the company’s journey facilitation service is delivered and whether it provides for fast-track assistance and access to a quiet space, in line with autism-friendly recommendations for the air travel industry.

“We are delighted that our airport is one of Malta’s first accredited autism-friendly spaces, especially considering that it is the only air terminal serving the islands and that people travel for a number of reasons, ranging from necessity to leisure. We hope that Malta International Airport’s success story inspires more companies and organisations to follow suit in rethinking the spaces they manage and the experiences they provide,” said Prisms youth worker Margaret White.

“The creation of our Journey Facilitation Programme was rooted in our belief that all our guests deserve to enjoy the best possible airport experience. The feedback received over the past three years has shown us what a huge difference this service has made to persons benefitting from it. This feedback together with the accreditation received today encourage us to continue making our airport and air travel as accessible as possible to this passenger segment,” said MIA’s Customer Services Manager Thomas Abela.

Malta International Airport launched the Journey Facilitation Programme in 2018, with trained front-liners having delivered more than 500 services to persons on the spectrum since then. Through the journey facilitation service, which may be booked at this link, persons on the spectrum are given a distinctive wrist band which alerts staff members to their specific needs, are accompanied by a staff member throughout the journey, and given access to a quiet room providing a calming environment amid the airport hum.

For more information about the Autism Friendly Spaces project, which is financed by the EU through the Erasmus+ fund, you may click here or download the autism friendly spaces app.

Published on: 21.01.2022

Holiday travel has taken off at Malta International Airport, and as people return home from near and far to reunite with their loved ones over the next two weeks, the airport team is all set to give departing guests a festive send-off and arriving guests a warm welcome to the Maltese islands. The busiest day of the month is expected to be Monday 27^th December, when the highest volume of passenger traffic will be travelling through the airport.

In the days leading up to their departure, passengers are advised to familiarise themselves with the travel restrictions at their destination by visiting www.maltairport.com/covid19/departure and to prepare any health documentation which is required for entry into the country. Given that all documents must be vetted at the check-in counters before proceeding to the security screening area, it is recommended that passengers arrive at the airport at least 2.5 hours prior to their flight’s scheduled time of departure.

Festive surprises await inside the Departures Hall, so passengers looking to breeze through the airport’s security checkpoint are reminded to avoid carrying any liquids exceeding 100ml carried inside their hand luggage, as these may be confiscated, as well as to avoid gift wrapping goodies which may be opened and screened by security officials. Instead, passengers may get their Christmas gifts, and any other last-minute purchases made at the airport’s outlets, wrapped for free at the gift-wrapping station just outside the DUFRY outlet. Local artists will also be performing at Hard Rock Café and Relish every day of the week excluding Tuesdays and Thursdays until the 31^st of December, while a polaroid photographer will be roaming the area to capture special airport moments.

Once travellers arrive safely at their destination, they are invited to participate in Malta International Airport’s Secret Passenger Programme, which offers travelling guests a platform where they can rate their airport experience and provide feedback or suggestions for further improvement.

The airport is also looking forward to welcoming visitors to its newly re-opened Observation Deck on Level 3, where a Christmas crib hand-crafted by a member of the airport team has also been put on display, and is offering all visitors two hours of free parking at the main car park.

Whilst urging all visiting and travelling guests to comply with the COVID-19 guidelines throughout their airport journey, Malta International Airport would like to wish one and all a safe festive season filled with cheer and delight.

Published on: 24.12.2021

This programme is designed specifically to assess participant airports’ management of the guest experience through better customer understanding, feedback analysis, a stronger customer-centric airport culture, and service innovation, among other experience management pillars.

“We are delighted that Malta Airport has satisfied ACI’s criteria and was able to climb another rung of this programme. The pandemic was the ultimate test of our agility in responding to fast-changing expectations, and we are now eager to incorporate ACI’s recommendations into our long-term plan for the evolution of the guest experience in a post-COVID world,” said Head of Operations and Business Continuity Ing. Martin Dalmas.

“ACI World congratulates Malta International Airport for achieving the next level in Customer Experience Accreditation. The ACI Airport Customer Experience Accreditation programme is the only worldwide customer experience management accreditation designed specifically for the airport industry. It recognizes the efforts and enhancements airports are making to deliver a better customer experience. Reaching this next level of accreditation is a significant accomplishment for Malta International Airport demonstrating its commitment to improving customer experience to stakeholders and the community it serves,” said ACI World Director General Luis Felipe de Oliveira.

Airports Council International commended Malta International Airport’s recently launched Secret Passenger Programme as an excellent initiative for garnering a better understanding of guests’ experiences at different touchpoints of the airport journey. Malta International Airport’s stakeholder training programme, which centres on the delivery of an excellent service, and efforts to communicate guest feedback to the airport team and stakeholders also received praise from Airports Council International.

Published on: 03.12.2021